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Free & Fast

Delivery

Australian Based

Owned & Operated

30 Days Guarantee

Safe Shopping

General FAQs

 
Do you have a physical shop?
 
Our warehouse is located at 10/47 Third Ave Blacktown (Sydney). We have 10+ retail stores located at various Sydney shopping centres for your convenience for pick up. We're planning to open more locations for your convenience soon.

 

How can I contact you regarding other enquiries or to provide feedback?

For any enquiries or to provide us with your feedback please visit the Contact Us page or email us at info@auspoints.com.au

 

The tracking status appears as "delivered" but I haven't received anything yet 

Occasionally, a carrier will scan a package as delivered before it arrives at the final destination. It may take an additional day or two for your package to be delivered.

 

If the package doesn't arrive within a day of the estimated delivery date:

Check with members of your household, neighbors, doormen, and the front desk to see if someone has accepted the delivery.

Look around your delivery area. Carriers try to leave packages in safe locations. Typical spots include under porches, under benches, near back doors, and around garages.

Check your mailbox. Some smaller items are placed there.

Look for an attempted delivery notice. If the carrier feels it is unsafe to leave your package at your residence, the driver will leave an attempted delivery notice.

If you still haven't received your package, get in touch with us.