How can I contact you regarding other enquiries or to provide feedback?
The tracking status appears as "delivered" but I haven't received anything yet
Occasionally, a carrier will scan a package as delivered before it arrives at the final destination. It may take an additional day or two for your package to be delivered.
If the package doesn't arrive within a day of the estimated delivery date:
Check with members of your household, neighbors, doormen, and the front desk to see if someone has accepted the delivery.
Look around your delivery area. Carriers try to leave packages in safe locations. Typical spots include under porches, under benches, near back doors, and around garages.
Check your mailbox. Some smaller items are placed there.
Look for an attempted delivery notice. If the carrier feels it is unsafe to leave your package at your residence, the driver will leave an attempted delivery notice.
If you still haven't received your package, get in touch with us.