We deliver furniture for free to metro areas. Additional charges may apply to your shipment to other areas.
As for other product categories, customers will enjoy Free Shipping Australia-wide with no minimum order value required.
Free delivery is not available to all areas. For delivery of large furniture pieces and certain other oversized items, a delivery surcharge is determined by delivery destination and type of delivery and are charged per order. Standard and express post are subject to different fees and charges. You can contact us for specific delivery rates.
Typically, items listed on the website will be dispatched from the relevant warehouse within 24 to 72 business hours. From time to time, the delivery of specific items will exceed our usual stated delivery window for reasons outside our control. We work hard to process all orders as quickly as possible and we will generally contact you to let you know when your item has been dispatched by us or if we anticipate delays.
Risk in the products passes to you on commencement of delivery. We do not accept liability for any loss, theft or damage to the products after delivery.
Delivery time varies depending on the partner warehouse location and your delivery address.
The following table gives estimated delivery time, for guidance only.
We work with a number of delivery partners and courier companies in order to deliver nationwide; in some cases, this may be handed to a third party to ensure remote areas can be accommodated.
Delivery is to a ground floor; if the delivery is in a multi-story building the delivery company will not travel past the ground floor front door.
For larger high value items, we may be able to offer alternate delivery service.
We cannot deliver to PO boxes or Parcel Lockers because they're usually too small to accept most of the products we sell.
Most of our products require a signature upon delivery. Our delivery partner may leave a card at the address and you will need to pick up the delivery from an Australia Post outlet or contact the courier company to arrange for redelivery.
We reserve the right to refuse delivery to specific locations for items we deem at high risk of loss or damage, and also areas that are inaccessible with standard courier and delivery services.
We are not able to accept orders for international delivery at this time.
It is important that you verify your information is correct before placing your order, especially your delivery address. If the address provided is incorrect and the package is returned, you will be billed for the additional shipping charges in order for your delivery to reach you. If we and our delivery partner have been unable to deliver your order due to your error or fault after 21 days or 2 attempts (whichever is sooner), we reserve the right to cancel your order. In these circumstances we will refund you the price of your order, less the delivery, restocking and handling fees incurred by us.
Collect allows you to order selected products online and collect them from our location. You will receive confirmation via email when your order is ready for collection.
Feel free to get in touch. We’ll be happy to help.
Phone: Toll Free at 02 9632 4255 (5 days a week, 8am to 9pm AEST)